At Joriel, we take great pride in the quality of our products and the service we provide. All of our items are carefully sourced and inspected to ensure they meet the highest standards. While our products ship from China and the USA, we are committed to delivering only top-quality clothing and jewelry to our valued customers.

Processing Time

• All orders are processed within 1-3 business days.

• Orders are not shipped on weekends or public holidays.

• If we experience high order volumes or product shortages, there may be a slight delay, and we will notify you accordingly.

Shipping Rates & Delivery Estimates

• We offer free worldwide shipping for non-ambassadors (simple customers).

• Ambassadors have a special shipping offer, which includes discounted or free shipping based on their agreement.

• Delivery times depend on your location:

  • USA: 5-10 business days

  • International: 10-30 business days (depending on the destination)

Quality Assurance

• Joriel ships directly from China and the USA. Rest assured, our products are carefully inspected to meet the highest standards of quality.

• We use trusted suppliers and partners who share our commitment to excellence.

• If you are ever unsatisfied with the quality of an item, our customer service team is here to resolve any issues promptly.

Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your package on 17track.net.

Shipping Restrictions

• We ship directly from China for worldwide orders or from the USA for stock items available in the USA.

• If your location is not available at checkout, please contact us at contact@joriel.shop or via Instagram @joriel_official for assistance.

Damaged or Lost Items

• Once your package is marked as delivered, we are not responsible for lost or stolen items. Please ensure that someone is available to receive your package.

Failed Delivery

• If your package is returned to the sender due to an incorrect address, failure to claim, or any other reason beyond our control, we are not responsible for receiving or reshipping it.

• Customers are responsible for providing accurate shipping information and ensuring they can receive their orders.

• If your package is returned, you may need to place a new order or cover additional shipping costs for reshipment.

Shipping Address

• Please ensure that the shipping address you provide is correct. We are not responsible for items sent to the wrong address due to an error in the shipping information provided.